Terms of Service

These Terms of Service ("Terms") are a binding legal agreement between you ("you," "Customer") and SIGNBRO FABRICATION LLC, a New York limited liability company ("SignBro," "we," "us," or "our") whose principal place of business is 742 Liberty Ave, Brooklyn, NY 11208, U.S.A.

By creating an account, placing an order, requesting a quote, submitting a B2B request, or otherwise using sign-bro.com (the "Site"), you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Site.

If you are entering these Terms on behalf of a business, you represent that you are authorized to bind that business to these Terms, and "you" then refers to both you and that business jointly and severally.

You must be at least 18 years old and legally able to enter into a binding contract under the laws of New York and your jurisdiction of residence.

You are responsible for keeping your password confidential, for any activity that occurs under your account, and for notifying us immediately at security@sign-bro.com of any suspected unauthorized use. We may, at our sole discretion, suspend or terminate accounts that we reasonably suspect are involved in fraud, abuse, or violation of these Terms.

One account per individual or business entity. Sharing credentials is prohibited.

SignBro designs and fabricates custom storefront and commercial signage including, without limitation: front-lit and halo-lit channel letters, LED neon flex signs, lightboxes (illuminated cabinets), dimensional non-lit letters, flat panel signs (framed and unframed), blade / projecting signs, window vinyl lettering, sandwich boards, and large-format prints and banners ("Products").

EVERY PRODUCT IS MADE TO ORDER FROM YOUR CUSTOM SPECIFICATIONS. By placing an order you confirm that you have reviewed the 2D and 3D previews on the Site and that the dimensions, text, colors, fonts, materials, lighting, and any uploaded reference image are correct. Once production cut begins, changes are generally not possible.

Reasonable manufacturing tolerance applies. Acceptable variances include but are not limited to: ±1/8 inch on overall sign dimensions, ±5% on color match to digital previews (CMYK printing, paint mixing, LED color temperature), minor lamination ripples on flat panels, and visible bond seams on multi-piece fabrications.

An "Instant Quote" generated by the online configurator, AI Sign Designer, or composer is a non-binding price estimate based on the inputs you provided.

Some orders are flagged "Needs Quote" - typically those with project notes, uploaded reference images, composite layouts, or unusual dimensions. For those, the instant total is preliminary. A team member will review the design, may adjust the line items, and will email you a revised quote for your approval. We will not charge you until you approve the revised quote in your customer cabinet.

A "Confirmed Order" exists when either (a) you completed a Stripe checkout and the payment authorization succeeded, or (b) you clicked "Approve quote" in your customer cabinet on a manager-reviewed quote, after which payment is collected by the agreed method.

Promotional codes ("promos") apply at the discount and scope shown when you applied them at checkout. We reserve the right to withdraw, modify, or restrict promos at any time before order placement. Promos cannot be applied retroactively, are not redeemable for cash, and cannot be combined unless expressly stated.

All prices are quoted in United States Dollars (USD).

Applicable sales tax is added at checkout. For orders shipped or installed within New York City, this is 8.875% (4% New York State + 4.5% New York City + 0.375% Metropolitan Commuter Transportation District). Out-of-state sales tax is calculated based on the destination jurisdiction's nexus rules.

Payment is processed by Stripe, Inc. SignBro does not see or store full card numbers; for card payments we receive only the last four digits, card brand, and a Stripe charge identifier. Your card statement will show "SIGNBRO" or "SIGNBRO FABRICATION."

For larger orders you may at checkout select a 50% or 75% deposit. The balance is due when your sign is finished, before delivery, installation or pickup; you may pay it from your customer account or at our shop. We may, at our discretion, decline the deposit option for first-time customers or for orders below a minimum threshold.

Paying over time. Where offered, you may choose Klarna or Afterpay on the Stripe checkout page. That financing is provided by Klarna, Afterpay, or their lending partners, not by SignBro, and is subject to their eligibility check, approval, and terms, which they show you before you accept. Any payment estimates shown on our Site are provided by Klarna or Afterpay through Stripe and are not an offer of credit. SignBro does not set or guarantee any rate, payment amount, or approval. To finance the whole order, choose the 100% payment option at checkout. The provider pays us the full amount of that payment, so your order goes into production on the usual schedule, and you repay the provider under your agreement with them. A refund of a financed payment is returned through the provider that financed it.

If a payment is reversed, charged back, or fails after fabrication has begun, you remain liable for the full order amount plus any third-party fees, and we may pursue collection through commercially reasonable means.

Standard lead time is 2 to 4 weeks from order confirmation, depending on Product complexity, current shop load, and material availability. A shorter turnaround may be available, possibly at additional cost, only when agreed with your manager in writing.

We post production progress photos to your customer cabinet at key fabrication milestones (in production, quality check, ready for delivery, shipped, delivered). You will also receive email notifications at each milestone and, if you opt in, text messages (see the SMS Order Updates section below).

Delivery within the New York City metropolitan area is by SignBro vehicle, by appointment, on business days during normal business hours. Delivery to addresses outside that area is by common-carrier freight (typically pickup from our shop at 742 Liberty Ave, Brooklyn, NY 11208 or LTL freight to your nearest dock, agreed in writing).

Title and risk of loss pass to you upon delivery to the shipping address you specified, or upon pickup, whichever applies. We are not responsible for delays caused by the shipping carrier, weather, or other causes beyond our reasonable control.

Unless installation is explicitly itemized and priced in your order, you are responsible for installing the Product using a qualified, insured, and (where required) licensed contractor.

Electrical connection. Where SignBro installs the Product, our installers connect it only to an existing, ready power point (outlet or wire run) located no more than 4 feet from the sign. If there is no dedicated wire for the sign, you are responsible for having a licensed electrician provide one, at your cost, before installation.

YOU ARE SOLELY RESPONSIBLE FOR OBTAINING ALL REGULATORY APPROVALS REQUIRED FOR THE INSTALLATION LOCATION. This includes, in New York City: NYC Department of Buildings sign permit (per NYC Building Code §28-415); NYC Department of Transportation revocable consent for projecting / blade signs over public right-of-way; NYC Landmarks Preservation Commission Certificate of No Effect / Permit to Work (for landmarked buildings or historic districts); your landlord's written permission; and electrical permits for illuminated signs (per NYC Electrical Code).

Every order comes with the sign's technical documents (dimensions, materials, weight, mounting and electrical specs) for your licensed filer. SignBro can advise on typical permit requirements and may, on request and at additional cost, prepare additional drawings beyond those documents. We make no warranty that any permit will be granted, and we are not liable for any sign that is denied a permit, ordered removed, fined, or required to be modified by any municipal authority, landlord, condominium board, business improvement district, or other party.

You also represent that you have the right to install signage at the address you provided and that the structural surface (façade, parapet, lintel, etc.) is suitable to bear the weight of the Product. Where installation is by SignBro, we will perform a reasonable visual inspection but rely on your representation as to load-bearing suitability.

Cancellation before production. You may cancel without penalty before fabrication begins - that is, before we cut material or program LEDs for your order - and any deposit you paid is refunded in full. This matches Section 6 of the Sales Agreement you accept at checkout.

Cancellation after production starts. Because every Product is custom-fabricated to your specifications and has no resale value, ORDERS ARE NON-REFUNDABLE ONCE PRODUCTION HAS STARTED. Production starts after we review your design. Your account shows the production status at all times.

Manufacturing defects. We warrant Products against manufacturing defects in materials, workmanship, and LED components for TWO (2) YEARS FROM THE DATE OF DELIVERY, under normal commercial storefront use. If you discover a defect within the warranty period, email warranty@sign-bro.com with your order number, photographs, and a description. At our option, we will repair, replace, or refund the defective Product or component.

The warranty does NOT cover: damage from improper installation by a third party; vandalism, theft, riot, civil unrest, fire, flood, lightning, or other casualty; modification by anyone other than SignBro; impact damage from vehicles or weather events; cosmetic wear consistent with outdoor exposure (oxidation, UV fade beyond industry-standard tolerance, normal weathering of paint and vinyl); or any cause arising after your contractor has installed the Product.

Damaged in shipping. Inspect the Product on receipt. If a delivered Product shows visible shipping damage, photograph it before the carrier leaves and notify us within 48 hours at info@sign-bro.com. We will work with the carrier to file a claim and arrange replacement.

Customer Content. Any logo, artwork, text, photo, font choice, brand color, layout, or other material you upload, type, or otherwise furnish to the Site ("Customer Content") remains your property. You grant SignBro a worldwide, royalty-free, non-exclusive license to reproduce, modify, display, and store the Customer Content solely for the purposes of producing your Product, providing customer support, complying with law, and (with your separate consent given at checkout or by email) photographing the finished Product for our portfolio, website, and social media.

Representation. You represent and warrant that you own, or have all rights necessary to use, the Customer Content, including any logos, trademarks, fonts, or photographs. You agree to indemnify and hold SignBro harmless from any third-party claim arising out of Customer Content.

SignBro IP. The Site, its software, the configurator, the composer, the AI Sign Designer, our 2D and 3D renderers, our mockup tools, our pricing engine, and any SignBro-generated mockups or design suggestions are owned by SignBro and protected by U.S. and international copyright, trademark, and other intellectual-property law. You receive no license to copy, redistribute, or reverse-engineer them. The "SignBro" name and logo are trademarks of SIGNBRO FABRICATION LLC.

The AI Sign Designer feature uses Anthropic Claude to interpret your natural-language description and propose a sign configuration. Only the text prompt you typed is sent to Anthropic - no email, name, address, or other identifying information is forwarded.

AI-generated designs are SUGGESTIONS ONLY. They are produced by a probabilistic model and may misinterpret your intent, propose colors that do not exactly match the named paint, suggest dimensions outside our fabrication range, or otherwise produce an imperfect first draft. You should always review the 2D and 3D preview, the price breakdown, and any warnings before adding the design to your cart. Final price is always set by SignBro's server-side pricing engine using your final design, not by the AI.

Program. "SignBro Order Updates" is an optional text-message (SMS) program run by SIGNBRO FABRICATION LLC. It sends transactional messages about orders you placed with us: order received, quote ready to review, payment received, and production status changes (for example confirmed, in production, quality check, ready, shipped, delivered, or cancelled). We do not send marketing or promotional texts through this program.

How you sign up. You join only by ticking the unchecked box "Text me order updates at this number" at checkout, or by turning on "Text me order updates" in the Profile tab of your customer account. If you opt in at checkout, your consent covers that order and your later orders with us (including orders our team places for you); if you opt in from your Profile, it covers your open and later orders. Either way it lasts until you opt out (reply STOP or switch texts off in your Profile). Consent to receive texts is not a condition of any purchase. By signing up you confirm that you are the subscriber of the mobile number you entered, or are authorized by the subscriber to receive texts at it. The program is intended for U.S. mobile numbers; we may decline or stop texting other numbers.

Message frequency varies with your order; most orders receive about 10 messages or fewer. Message and data rates may apply, according to your mobile plan.

How to stop. Reply STOP to any of our messages to cancel at any time (STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT also work). You will receive one message confirming that you have been unsubscribed, and no further texts from us after that. You can also turn order texts off in the Profile tab of your account. To start receiving texts again, reply START, UNSTOP, or YES. If you turned texts off in your Profile, you can also turn them back on there; a STOP reply can only be lifted by a START, UNSTOP, or YES reply.

Help. Reply HELP to any of our messages, call (516) 854-3714, or email info@sign-bro.com.

Carriers are not liable for delayed or undelivered messages. Texts are a convenience: delivery depends on your carrier and device and is not guaranteed, and your order emails and customer account remain the official record of your order.

If you change or give up your mobile number, turn order texts off in your account or reply STOP first, so that we do not text the new holder of that number.

Privacy. We use your mobile number only to send the order texts you asked for. We never sell mobile numbers or SMS opt-in data, and we do not share them with third parties or affiliates for their marketing. Messages are delivered by our SMS provider, Twilio Inc. See the Text Messages (SMS) section of our Privacy Policy.

We may change or end the program at any time; changes will be posted in this section.

You agree not to: (a) use the Site to plan, advertise, or facilitate illegal or fraudulent business; (b) submit Customer Content that infringes any third-party right, contains personal data of others without consent, depicts violence, hate speech, sexually explicit material, or violates any applicable law; (c) attempt to reverse-engineer the pricing engine, modify line totals after server validation, bypass payment, or otherwise interfere with Site operation; (d) use automated tools, scrapers, or headless browsers to harvest pricing, designs, or other content; (e) impersonate another customer or fabricate B2B credentials; (f) use the AI Sign Designer to generate content unrelated to commercial signage; or (g) engage in any conduct that, in our reasonable judgment, restricts or inhibits any other customer from using the Site.

We may, without prior notice, remove Customer Content, cancel orders, or suspend accounts that we reasonably believe violate this section.

Except for the express two-year manufacturing warranty in Section 8, and to the maximum extent permitted by applicable law, THE SITE AND THE PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." SIGNBRO DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.

Some jurisdictions do not allow exclusion of implied warranties; in those jurisdictions the above exclusions apply to the maximum extent permitted.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIGNBRO'S TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS, YOUR USE OF THE SITE, OR ANY PRODUCT SHALL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID SIGNBRO IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT WILL SIGNBRO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOST PROFITS OR REVENUE; LOSS OF BUSINESS OPPORTUNITY; LOSS OF GOODWILL; LOSS OF DATA; OR FOR ANY DAMAGES ARISING FROM YOUR SIGN BEING REJECTED FOR PERMITS, REMOVED OR ORDERED REMOVED BY A LANDLORD OR MUNICIPALITY, OR DAMAGED BY THIRD PARTIES - EVEN IF SIGNBRO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow exclusion of consequential or incidental damages; in those jurisdictions the foregoing exclusions may not apply in full to you.

You agree to defend, indemnify, and hold harmless SIGNBRO FABRICATION LLC, its members, managers, officers, employees, contractors, and agents from and against any claim, demand, damage, loss, liability, cost, or expense (including reasonable attorneys' fees) arising out of: (a) any Customer Content you provided; (b) installation of a Product by you or your contractor; (c) any signage permit, removal order, fine, or landlord dispute affecting your installed sign; (d) your violation of these Terms; or (e) your violation of any law or third-party right.

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any action, suit, or proceeding arising out of or related to these Terms, the Site, or any Product shall be brought exclusively in the state or federal courts located in Kings County, New York (state courts) or the Eastern District of New York (federal courts), and you irrevocably consent to the personal jurisdiction and venue of those courts.

Before either party files suit, the party with a complaint will email legal@sign-bro.com (if you are filing) or write to the email address associated with your customer account (if SignBro is filing) describing the dispute in reasonable detail and proposing a resolution. The parties will negotiate in good faith for thirty (30) days. This requirement does not prevent either party from seeking interim equitable relief, nor does it affect either party's right to bring a qualifying claim in small-claims court.

We may update these Terms from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Material changes - those that materially affect your rights or obligations - will be posted at /terms and notified to active customers by email at least 30 days before they take effect. Continued use of the Site after the effective date constitutes acceptance.

If any provision of these Terms is held unenforceable, that provision will be modified only to the minimum extent necessary, and the remainder will remain in full force and effect.

Our failure to enforce any right or provision is not a waiver of that right or provision.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms to a successor entity in connection with a merger, acquisition, or sale of all or substantially all of our assets.

These Terms, together with the Privacy Policy and any order-specific terms presented to you at checkout, constitute the entire agreement between you and SignBro regarding the subject matter, and supersede any prior oral or written communications.

These Terms are drafted in English. Any translation is provided for convenience only; the English version controls in case of conflict.

SIGNBRO FABRICATION LLC

742 Liberty Ave

Brooklyn, NY 11208

United States

EIN: 42-2335510

Legal notices: legal@sign-bro.com

Customer service: info@sign-bro.com

Warranty / defects: warranty@sign-bro.com

Security disclosures: security@sign-bro.com